Shipping policy
Shipping Charges
We offer free shipping on US over $75 and on International orders over $100!
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time is 3-5 business days (Monday - Friday). The transit time is approximately 3-5 business days, but can be longer depending on the carrier. The order cut-off time is 5:00PM US CT (GMT-5).
We make every effort to ship all orders received by the order cut-off time on the same day. Orders placed after 5:00PM US CT (GMT-5), on weekends, or on public holidays will be processed the following business day.
(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 3-5 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email support@myjovialmerch.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to UPS, DHL, and USPS. For orders of high value, carriers will ask for a signature upon delivery.
How long will my order take to ship?
After an order is shipped, it will typically take 6-10 business days to receive your order. A tracking number will be sent to you after your order has been shipped.
Shipping times vary depending on the order, but you can always keep updated with your order here.
Do you ship internationally?
Yes
I want to cancel my order. What do I do?
We're sorry to hear that you want to cancel! If you choose to cancel your order and it hasn't shipped yet, we will issue you a full refund. Please check Return and Refund Policy first then contact us here: support@myjovialmerch.com
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email from here Track My Order. If you haven't received a tracking number after 7 business days, please email us at support@myjovialmerch.com and we will assist you from there.
Order Cutoff Time: 5:00PM US CT (GMT-5)
Order Processing/Handling Time: 3-5 business days
Order Transit Time: 3-5 days
Contact us here:
Address: 30 North Gould Street, Ste R, Sheridan WY 82801, United States
Phone: +1 (725) 222-3570
Email: support@myjovialmerch.com